HOUSING AND DINING REFUND INFORMATION
To ECU Students:
The safety and welfare of our campus is our top priority. During challenging times, it is important to stay connected with family, including your Pirate family. We want to make sure you are updated regarding campus operations and any significant changes related to COVID-19 as it relates to ECU.
Today, we provide an update on housing and dining refunds which we know has been a concern for many of you. We appreciate your patience and understanding while ECU has worked closely with the UNC System Office and other UNC System institutions to resolve this issue.
On-Campus Housing
Effective March 26, 2020, all ECU students who paid the housing fee to live in residence halls during the Spring 2020 semester will receive a prorated credit for housing applied to their student account. The starting date of March 26, 2020 coincides with the UNC System and ECU closing the residence halls to students. The refund timeframe concludes on May 7, 2020, the date the annual housing contract ends.
Prorated housing credit for students living on-campus will be processed through student accounts. All charges on the students’ account will be deducted from the total, and the remaining amount will be refunded to the student.
Dining Services
Effective March 26, 2020, all ECU students who have purchased a Meal Plan will receive a prorated credit to cover the used portion of their plans through May 7, 2020.
All Purple Meal Plan holders will receive a credit for the unused All Access portion of their meal plan; in addition, any unused Pirate Meals will be credited at a rate of $6 per meal. All unused Purple Bucks will also be credited to their student account.
All Gold Meal Plan holders will receive a credit for any unused Meals at a rate of $6 per meal, which will be credited to their student account. Unspent Gold Bucks will remain active on the student’s dining account for future use as is the current practice for unused Gold Bucks for these plans. Students may request a refund of those amounts consistent with current policy as needed.
During the remainder of the spring semester through May 7, 2020, Todd Dining Hall is open seven days per week to serve brunch and dinner. Brunch will be served daily from 10 a.m. to 1 p.m. and dinner will be served from 5-7 p.m. daily. Meal plan swipes are no longer a payment option but students can use debit/credit cards or cash for payment.
For students who have Gold Bucks in their account today, those Gold Bucks will roll forward to next semester. Graduating students will receive a refund for their Gold Bucks.
Processing Refunds
It is important to remember that the amount of refunds will vary based on multiple factors including, but not limited to, the residence hall/campus neighborhood where the student lives, any pending charges on the student account, and the amounts remaining on meal plans, etc. Processing the prorated refunds for housing and dining will take three to four weeks to complete.
Refunds will not roll over to the fall 2020 semester as this could negatively impact a student’s financial aid package for the next academic year. Therefore, all prorated refunds will be returned to the student.
For additional questions, submit an email to COVID19@ecu.edu and use the subject line “ECU Housing/Dining Refund Question.” University staff will be monitoring and responding to questions with the most up-to-date information available.
Other Fees
Other fees are not being addressed at this time. If additional guidance is received from the UNC System Office, we will post an update on our Coronavirus Updates page and ECU official social media channels.