SALUTES AND SMILES
School of Dental Medicine’s CSLC–Sylva hosts inaugural ECU Smiles for Veterans event
For Lloyd Holland, walking into the East Carolina University School of Dental Medicine’s community service learning center in Sylva, N.C., felt like coming home all over again.
Holland and about 40 other veterans from seven western North Carolina counties received dental care from students, residents and faculty from the School of Dental Medicine during the inaugural ECU Smiles for Veterans event on Thursday, Nov. 15.
“It means a lot to me to be here because it shows people actually want to help each other,” said Holland, of Murphy, N.C. “In North Carolina, people just care more about each other, and this event shows that. It’s hard for me to say what I feel, but it feels like a brick has been lifted off my back.”
The School of Dental Medicine joined forces with several local veterans’ organizations to provide dental care to veterans at no cost to them during this one-day event; other organizers included Smoky Mountains Outreach Foundation, NC Serves Western and county-based veterans services offices.
The veterans who received care at ECU Smiles were pre-screened in September at Smoky Mountain Veterans Stand Down, an event at which veterans are connected with a variety of resources from haircuts to blood pressure screenings to dental care. While local organizations provided two dental vans at the Stand Down event, about 60 veterans were identified as needing more extensive dental care than could be provided on site, so they were referred to the ECU Smiles event.
The majority of those veterans—who served in World War II, Korea, Vietnam, Iraq and Afghanistan—were greeted Thursday in the CSLC–Sylva lobby by office staff, ECU School of Dental Medicine administrators and the faces of fellow veterans with whom they automatically felt ties that bind.
Salutes and smiles
Throughout the day, Dr. Robert Manga, faculty director of CSLC–Sylva, and Dr. Michael Garvin, assistant faculty director, performed dental procedures on patients and oversaw the dental students and residents as they provided care. Both Manga and Garvin are veterans themselves, and ECU Smiles for Veterans was not only a way they could give back through their profession. It was personal.
“As veterans, Dr. Garvin and I understand the sacrifices many of these men and women have made to serve our country,” Manga said. “They served their country, and they deserve our thanks. This is one way we can thank them.”
Dr. Greg Chadwick, dean of the School of Dental Medicine, and Dr. Rob Tempel, associate dean for extramural clinical practices—both dentists and veterans as well—talked with veterans during the event and emphasized the importance of the dental school’s presence in the communities across the state where the CSLCs operate.
“It has been our dream since day one that this dental school wouldn’t be isolated to one place,” Chadwick said. “Now we’re able to provide services at the same time that we’re educating our dental students. ECU Smiles for Veterans is an opportunity for the school to be able to contribute to our communities.”
Tempel said the day’s success was because of collaboration between the local organizations that go the extra mile for veterans and the Sylva CSLC, which is in a prime location to provide care to veterans and those in need in western North Carolina.
“It’s an honor to serve our veterans and partner with these great organizations,” he said. “The clinic staff and community really came together to make the day successful.”
Leigh Tabor, director of veterans services for Macon County, said her office receives inquiries about dental care on a regular basis, mostly since “veterans have to be 100 percent service-connected to Veterans Affairs in order to receive dental benefits, and that’s hard to get,” she said. “So dental care gets put on the back burner, which causes a domino effect of health problems.”
Tabor said ECU Smiles for Veterans was special because of the ECU dental school’s presence in the region. She said her office once helped a veteran who needed a heart catheterization but had an abscessed tooth days before the procedure was to be done. The CSLC–Sylva was able to see the patient and provide care so that he could eventually have the heart procedure and be on the road to better health, what Tabor called a “life-changer” for that veteran.
“We’re so grateful to ECU for giving the space, providers and support staff,” she said. “There’s not another office like this one anywhere around here.”
A study in service
Part of the School of Dental Medicine’s two-fold mission, in addition to providing oral health care for people in rural and underserved communities, is to transform North Carolina residents into the next generation of dentists for the state. ECU Smiles for Veterans gave several students an opportunity to see firsthand the importance and reward in providing dental care to special populations.
“Our vision of the school’s eight statewide community service learning centers included a mission to serve special populations who live in or near the rural communities,” Chadwick said. “ECU Smiles for Veterans is that mission come to life, a day set aside to serve those who have served for all of us.”
Fourth-year dental student Ashley Schofield said participating in ECU Smiles gave her a unique perspective on education and service.
“Experiences like these are ones that help us remember why we chose the profession—to help and give back,” she said. “We are not only furthering our dental education and techniques, but also growing our connection with people in need and learning to be understanding, diversified and well-rounded.”
Fourth-year student Raven Corbett said many of her classmates have gotten experience serving through programs like the North Carolina Dental Society Missions of Mercy and providing dental screenings at Joy Soup Kitchen in Greenville. That exposure is the foundation of service that is engrained in her class.
“For me, dentistry is all about service, and to be able to make these veterans feel important and appreciated is so meaningful,” she said. “ECU Smiles for Vets aligns with our school’s mission to serve the underserved, as many of these veterans do not have insurance and may not be able to afford the care they need.”
“East Carolina has an impact across the state, and that’s the footprint of the dental school; that’s the ‘fifth floor’ of Ross Hall,” Manga said. “Our involvement in the community is the overarching theme. ECU Smiles for Veterans enables students to have a better understanding of those who have stepped forward and served our country. Hopefully in the future they will also in turn take part in such a program to help veterans—or start one themselves.”
Manga said he hopes ECU Smiles for Veterans becomes a regular event in the future.
Col. David McCracken, chair of Smoky Mountains Outreach Foundation, a major organizer of ECU Smiles, greeted each and every veteran as he or she walked through the doors. He cracked jokes and helped veterans fill out the paperwork that would not only help them get the dental care they needed but help them connect with other regional resources as well.
“Filling out all this paperwork is just like it was when I was first going into the service,” one veteran laughed.
McCracken said seeing the veterans gather in one place for one purpose was satisfying because it is another step toward providing better all-around care to those who have served.
“The goal is to improve oral health across this entire region,” he said. “Dental care is where there really is such great need.”
Janet Sadlon brought her husband from Franklin, N.C., to get several fillings and other dental procedures, and while she waited she talked with other veterans and exchanged stories about service and life. She said ECU Smiles brought out the best in not only those providing dental care but also in the veterans who found common ground with comrades sitting side by side in a waiting room.
“It’s unbelievable,” Sadlon said. “Nobody knows what these veterans gave up, and getting older is hard. To have this event happen right now is just unbelievable.”